Return Policy Last Updated: July 19, 2025 Welcome to Prosperity School Return Policy Welcome to Prosperity School, operated by Prosperity Group FZCO ("we," "us," or "our"). This Return Policy outlines the terms under which refunds or returns are available for purchases of our online courses and related services ("Products") via the Whop marketplace and https://www.prosperityschool.com. By purchasing or using our Products, you agree to this policy, which is part of our Terms of Service, Privacy Policy, and End User License Agreement (EULA). Our goal is to ensure a fair process while protecting both you and us from disputes that impact our business reputation. 1. Eligibility for Returns and Refunds General Refund Window: You may request a refund within 7 calendar days from the purchase date. You can access and review all course content during this period. Exceptional Circumstances: Refunds may be considered beyond 7 days if: (a) the Product is defective (e.g., inaccessible content due to technical failure), (b) you were not provided access within 24 hours of purchase due to our error, or (c) you can demonstrate non-delivery of promised features (e.g., missing modules). Requests must be submitted with evidence (e.g., screenshots, emails) to support@prosperityschool.com within 30 days of the issue. Non-Refundable Cases: No refunds will be issued if you: (a) request after 7 days without exceptional circumstances, (b) violate the Terms of Service (e.g., sharing login details), or (c) seek refunds for dissatisfaction with content quality or personal results, as these are subjective and not guaranteed. 2. Refund Process Request Submission: Submit a refund request via email to support@prosperityschool.com, including your full name, order number, purchase date, and reason for the request. Responses will be provided within 5 business days. Review and Decision: We will assess eligibility based on this policy, Whop transaction records, and Skool access logs. Approved refunds will be processed within 7-10 business days; denied requests will include a detailed explanation.
Payment Method: Refunds will be credited to the original payment method via Whop. Partial refunds (e.g., for unused subscription periods) may apply if eligible. Dispute Escalation: If unsatisfied, use Whop’s Resolution Center before contacting your payment provider. Direct disputes bypassing our support may trigger an account review. Transaction Fee Deduction: Please note that all refunds will be processed for the amount received by Prosperity School, after deduction of any non-refundable payment processing fees or network charges incurred during the original transaction. These fees are typically charged by payment processors and are not recoverable by us upon refund 3. Automation and Access Delays Current Status: We are enhancing our internal systems to automate Skool invites post-purchase. Currently, manual invites may take up to 40 minutes or more due to automation fixes. We apologize for this delay and are working to reduce it to under 24 hours. Impact on Refunds: Delays beyond 24 hours due to our error qualify for a full refund if requested within 30 days, provided no content access occurs. Reasonable delays (e.g., 40 minutes) do not justify refunds unless accompanied by other issues (e.g., non-delivery). Mitigation: You will receive a confirmation email with an estimated access timeline after purchase. Check your spam/junk folder, and contact support if no invite arrives within 24 hours. 4. Dispute Management and Protection Reasonable Disputes: We encourage direct communication for issues (e.g., access delays, content errors) to resolve them swiftly and avoid unnecessary Whop Resolution Center filings. Unreasonable disputes (e.g., successful purchases followed by immediate refund demands without use) may be denied, supported by Whop and Skool logs. Dispute Score Impact: Frequent disputes, even when resolved in our favor, may affect our ability to maintain and improve the Service. By agreeing to this policy, you acknowledge that submitting frivolous or unfounded refund claims (e.g., after successful purchase and access to course content) may result in account suspension or legal action to enforce these Terms. [Note: Excessive disputes may lead Whop to impose financial reserves, potentially delaying funds for service enhancements like faster Skool invite automation. Whop Tools: We utilize Whop’s Dispute Fighter to submit access logs, this policy, and transaction data to counter invalid disputes, ensuring fair outcomes.
5. Non-Transferable and Non-Exchangeable Refunds or returns do not include exchanges for other Products or credits unless explicitly offered. Unused subscription periods are not transferable to other users or accounts.
6. Limitations of Liability Refunds are your sole remedy for dissatisfaction. We are not liable for indirect damages (e.g., lost time, income) or for issues arising from your internet, device, or Whop/Skool platform errors beyond our control. Total refund liability is capped at the purchase amount. This policy does not affect statutory rights under UAE law (e.g., Federal Decree-Law No. 45/2021) where applicable. 7. Changes to This Policy We may update this Return Policy to reflect system improvements or legal requirements, with changes posted here and notified via email or https://www.prosperityschool.com at least 15 days in advance. Continued use after updates signifies acceptance. 8. Contact Us For refund requests or issues, email us at support@prosperityschool.com or reach us at Prosperity Group FZCO, No 33208-001 DDP, IFZA, Business Park, Dubai Silicon Oasis, United Arab Emirates. Expect a response within 5 business days. Acknowledgment By purchasing from Prosperity School, you agree to this Return Policy, effective July 19, 2025. This policy aims to balance your needs with our efforts to stabilize automation and protect our business—let’s keep the learning journey smooth!
