This policy explains when you can get a refund, how to cancel a subscription, and what happens to your access. It is part of our Terms of Service and applies to everything sold by Prosperity Group FZCO, including OrthosLabs products.
Summary
One-time products (indicators, courses): refund — 7 days from purchase; cancellation — n/a Subscriptions (Live Trading Floor — monthly, quarterly or annual): refund — No refunds; cancellation — Cancel any time — access runs to the end of the paid period
Nothing we sell carries a profit guarantee. A refund is available on the terms below; it is not a performance guarantee, and dissatisfaction with your own trading results is not a ground for one.
1. One-time purchases
For products bought outright — including indicator products and courses — you may request a refund within 7 calendar days of your purchase.
You may review the material during that period. Doing so does not affect your eligibility.
After 7 days, one-time purchases are non-refundable except in the circumstances in §4.
2. Subscriptions
2.1 How subscriptions work
Subscriptions renew automatically — every 30 days on a monthly plan, every 3 months on a quarterly plan, or every 12 months on an annual plan — at the price agreed for your plan, until you cancel. You are told this at checkout, and you authorise those charges when you subscribe.
2.2 Cancelling
You can cancel at any time. Either cancel through your account with the payment provider you bought through, or email support@prosperityschool.com and we will cancel it for you.
Cancel before your renewal date to avoid being charged for the next period. If you cancel after a renewal charge has been taken, the cancellation applies to the following period.
When you cancel, your access continues to the end of the period you have already paid for, and then stops. You are not charged again. We do not cut your access off early.
If you joined at a founding or locked rate, that rate applies only while your subscription stays continuously active. Cancelling ends it. If you rejoin later, you pay the price in force at that time.
When access ends, so does your access to live sessions and all session recordings. You do not retain recordings after your subscription ends.
2.3 Subscription payments are not refundable
Subscription payments — monthly, quarterly, and annual — are not refundable. This includes your first payment and every renewal. It applies to the Live Trading Floor and to any other product we sell on a subscription.
Your protection is the ability to cancel at any time before the next charge, not a refund after it. There is no pro-rata refund for the unused part of a billing period if you cancel mid-period. You keep access until the end of the period you paid for.
The only exceptions are the circumstances in §4 (something went wrong on our side) and any right you have under §8 (statutory rights).
2.4 Failed payments
If a renewal payment fails we may suspend access and retry. If it keeps failing we may cancel the subscription. Suspension for non-payment is not a cancellation and does not entitle you to a refund of an earlier period.
3. What isn't refundable
We will not refund where:
- The request is for a subscription payment (§2.3), or falls outside the 7-day window for a one-time purchase (§1), and §4 does not apply. - You are dissatisfied with your trading results, or with the outcome of applying what you learned. We do not guarantee results, and results depend on decisions and conditions outside our control. - You have breached our Terms of Service or EULA — for example by sharing, copying, recording, or reselling access or content. - The purchase was made with a payment method that cannot be reversed. Where that is the case it is disclosed at checkout, and we will tell you at the time.
4. If something goes wrong on our side
Regardless of the windows above, you are entitled to a full refund if:
- You did not receive the access you paid for, and we could not put it right within a reasonable time. - A product was materially defective or not as described — for example, promised content was missing, or an indicator did not work as described and we could not fix it. - You were charged in error, including a duplicate charge or a charge after a valid cancellation.
Email support@prosperityschool.com within 30 days of the problem, with enough detail for us to identify it (screenshots and dates help). We will investigate and put it right.
5. How to request a refund
Email support@prosperityschool.com with:
- Your full name and the email address you bought with - What you bought and roughly when - Your order or receipt reference, if you have it - Why you are requesting a refund
We will respond within 5 business days. If we approve it, the refund goes back to your original payment method, and typically reaches you within 7–10 business days depending on your bank or provider.
We refund the amount we received after payment processing fees.
If we decline, we will tell you why.
If you bought through a financing provider, the refund is processed back through that provider and your financing agreement is settled according to their terms. We do not control their timing. Continue meeting your obligations to them until they confirm otherwise.
6. What happens to your access when you are refunded
A refund ends your licence. When a refund is issued, your access to the refunded product is revoked in full — including course and community access and indicator access granted on your TradingView account.
If you refund a product that a subscription was added to, the subscription is separate: it continues and continues billing unless you cancel it as well. Tell us if you want both cancelled and we will handle it in one go.
7. Chargebacks
Please contact us before contacting your bank. Almost everything is quicker to resolve directly, and we would rather fix a problem than fight a dispute.
If you raise a chargeback without contacting us first, or on a charge you did authorise, we may suspend or revoke all access you hold with us, including indicator access, and may decline to sell to you in future. We may provide our records — access logs, transaction data, and this policy — to the payment provider in response.
Raising a chargeback does not remove your obligations under the Terms of Service or EULA.
8. Your statutory rights
This policy does not reduce any right you have under mandatory consumer protection law, including UAE consumer protection legislation, and, where it applies to you, the law of your own country.
If you are in the EEA or UK, you normally have a 14-day right to withdraw from a distance purchase of digital content. Because our products are made available immediately, you may be asked at checkout to agree to immediate access and to acknowledge that you lose that withdrawal right once access begins. If you were not asked to agree to that, the 14-day right applies to you and overrides the shorter windows in this policy.
9. Changes to this policy
We may update this policy. The current version is always posted here with its date. Material changes come with at least 15 days' notice by email or a prominent website notice. The policy that applies to a purchase is the one in force at the time you made it.
10. Contact
Email: support@prosperityschool.com Post: Prosperity Group FZCO, Licence No. 33208-001 DDP, IFZA, Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
